OrderWorks
Work Smarter, Sell Faster.
OrderWorks revolutionizes restaurant operations by integrating a work tablet with an equally powerful Poing-of-Sale system. It streamlines workflows, boosts efficiency, and enhances communication, allowing staff to deliver faster error-free service. The result? A smoother dining experience for everyone involved, empowering dinging teams and delights customers.
The Ask:
"Develop a modern, streamlined solution to replace outdated and inefficient point-of-sale systems still prevalent in many restaurants and diners tdoay."
The Answer:
OrderWorks: A Point-of-Sale system and work tablet combination that optimizes restaurant operations and enhances the dining experience for all involved.
Skills Developed:
- Project Management
- User Research + Design Thinking
- UX/UI Design
- Design Visualization
The Problem
Many POS Systems are still Outdated.
Old & Outdated point-of-sale (POS) systems in restaurants are relics of the past, characterized by clunky interfaces and slow processing speeds. These systems fall short of meeting the demands of today’s fast-paced restaurant environments, causing general inefficiency, extended wait times, and frustration for both staff and customers due to their limited functionality.
Proposal
Design Opportunity.
A modern, streamlined system designed to optimize restaurant operations, enhance efficiency, and elevate the dining experience for both customers and staff. Integrating new technology and a new POS system will improve workflows, reduce errors, and accelerate service, empowering staff with intuitive tools while ensuring customers enjoy faster, more seamless service.
Current Solutions
Understanding What's Out There.
Stationary Booths: Limited mobility restricts staff movement, hindering order-taking and payment processing, resulting in delays and slower service.
iPads: Poor hardware integration & software limitations hinder seamless connection with restaurant devices & lack the features and customization of dedicated POS systems.
Mobile Ordering: Plaugied with order inaccuracies & technical issues, mobile ordering reduces server interaction, diminishing the dining experience & potentially replacing servers.
2D Ideation
Form Factor Configuration.
Early 2D sketches investigated the overall form of the tablet, focusing on form ratios, battery integration, and strategic card reader placement.
The form should illicit feelings of strength & security; something that can take the abuse of a hectic workplace.
2D Exploration
Exploring UX.
Building on the initial concepts, the focus was shifted to user interaction scenarios, exploring various ways potential users may interact with the tablet.
Cashiers might hold, tilt, or rotate the device both in and out of transactions, and that interaction is valuable for defining the form direction.
Ergonomic Exploration + Interface Optimization
User Interaction Mapping.
With a distinct design direction taking shape, the 2D sketching phase progressed to refine the chosen concept.
The design prioritized ergonomics, refining grip options and button placement for comfort during extended use, both in active and passive interactions.
Delving Deeping
Phase 2: UI/UX.
Moving into the UX and UI development stage, the focus shifted to creating an intuitive and efficient interface for the Point of Sale system.
The goal was to design a smooth, intuitive interface that minimizes errors and speeds up transactions, ensuring both new and experienced users can navigate it with confidence.
Development: CMF
Information Architecture.
User flows were mapped to streamline common tasks like check management, order modifications, seat map overviews, and payments, minimizing steps. Emphasis was placed on enabling quick access to major screens from any active screen.
Onboarding
Welcome + Login.
Streamlined login screens balancing security and speed, offering intuitive authentication for quick system access.
Customer Interaction
Order Management.
Intuitive order screens enabling rapid, flexible check management with seamless item modification and payment processing.
Team collaboration
Seat Map.
Seat map screens enabling quick, visual check management across the entire establishment, facilitating collaborative and flexible service interactions.
Design Objectives
Big Ideas.
Combine a clear, intuitive system with a durable & strong tablet design capable of withstanding the demands of a fast-paced work environment, including frequent bumps, spills, drops, and more.
Efficient.
Confident.
Simple.
Reliable.
